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Legal clarity for your account and withdrawals

We keep your account secure and your withdrawals straightforward. This page explains what we handle on your behalf, how your data is protected, and how to reach our…

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How we handle your account and payments

888dewi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on 888dewi is covered by our terms of service, which you agree to when you open it. We collect personal information — your name, phone number, email and payment details — only to verify your identity, process deposits via DANA, OVO, GoPay or QRIS,

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and enable withdrawals. We do not sell your data. Your access to certain games or regions depends on local law where you are located. We keep account records for seven years after closure to meet accounting rules. Withdrawals are verified through the same payment channel you
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deposited from; funds return within one to three business days depending on your bank or e-wallet provider. If you dispute a transaction, contact our support team with your account ID and the deposit or withdrawal date.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal or account matters

SECURITY AND DATA

How we protect your information and account

Data encryption

All deposits, withdrawals and personal data travel over HTTPS. We use 256-bit SSL encryption on every transaction. Your password is hashed and never stored in plain text on our servers.

Cookie and tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language. No third-party ad trackers follow you off-site. You can clear cookies anytime via your browser settings.

Account security

Every withdrawal requires your password. Deposits from DANA, OVO, GoPay or QRIS are verified by the provider before reaching your wallet. We monitor for unusual login patterns and alert you of new devices.

Data retention

We keep your account record for seven years after closure for tax and audit purposes. Personal data older than that is deleted unless local law requires longer storage. Request deletion anytime via Account > Settings.

Your access rights

You can request a copy of all your data in portable format, update your name or email via Account > Personal Info, or ask us to correct errors. Submit requests through Account > Legal & Settings or email [email protected].

Dispute resolution

If you believe a charge is wrong, contact us within 30 days with your account ID and transaction date. We investigate and respond within seven business days with an outcome and any refund approved.

Common questions about your legal rights and data

Your account closes immediately. Any balance is withdrawn to your registered payment method within three business days. We keep your record for seven years for tax compliance. You can request a data export anytime before or after closure via Account > Legal & Settings.

Yes. Log in, go to Account > Legal & Settings, and select Download Account Record. You'll receive a CSV file with all deposits, withdrawals, game rounds and dates. Export requests are processed within 24 hours on weekdays.

We match the name on your account to the name on your DANA, OVO, GoPay or QRIS account. The payment provider confirms the match before the withdrawal completes. You may be asked for ID if your name or phone number changes.

Only our payments team and support staff see your data — they access it only to process withdrawals, verify disputes, or respond to your requests. We do not share data with third parties except where local law requires (e.g., tax authorities). See our full privacy policy in Account > Legal & Settings.

We process withdrawals within one hour. Your DANA, OVO, GoPay or QRIS account receives the funds immediately; if not, your bank may take up to three business days. Check your transaction ID in Account > Wallet History to track status with your provider.

Contact support immediately with your account ID and transaction date. Our team will investigate within seven days. If the charge is confirmed as unauthorised, we'll issue a full refund and flag your account for additional security monitoring.

Yes. Log in, go to Account > Personal Info, update your phone or payment method, and confirm via OTP. Changes take effect immediately for new deposits. Pending withdrawals use your previous method; future ones use the new account.

Legal clarity for your account and withdrawals

How to contact us about legal or account matters

How we protect your information and account

Data encryption

Cookie and tracking

Account security

Data retention

Your access rights

Dispute resolution

Common questions about your legal rights and data

01 What happens to my account if I close it?

02 Can I download a copy of my account history?

03 How do you verify my identity when I withdraw?

04 Who can access my personal data?

05 How long does a withdrawal take after I request it?

06 What do I do if I spot a charge I don't recognize?

07 Can I change my registered phone number or bank account?

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