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How we handle your privacy at 888dewi

Your account, deposit history and personal details stay secure because we built our privacy framework around what Indonesia players need.

Encrypted account dataNo unsolicited contactDANA, OVO, GoPay, QRIS protected
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888dewi How we handle your privacy at 888dewi
REACH US ANYTIME

Contact us about your privacy

Live Chat Open the chat widget in the bottom right of your account lobby.
Email Support Send privacy questions to [email protected]. We reply within 24 hours, Monday through Sunday.
Account Settings Visit Settings → Privacy in your account dashboard to review what we hold about…
HOW WE PROTECT

Data security and your account

Encryption in Transit

All connections between your device and our servers use SSL/TLS encryption. When you deposit via OVO or GoPay, payment details are tokenized—we never store your full wallet credentials on our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which games are accessed most. You can disable non-essential cookies in your browser settings; essential ones stay active to run your account.

Access Controls

Only staff members with a verified reason access your data. Each access is logged. Two-factor authentication is available in your Settings → Security tab to add a second layer to your login.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or bank account, we verify your identity by matching deposit source and account holder name. This protects you from unauthorized withdrawals.

Data Retention

Account data stays with us for one year after you close your account, then we delete it. Transaction records needed for tax or dispute resolution are kept longer, where local law permits.

Request Your Data

You have the right to ask what we hold about you. Submit a data request in Account Settings → Privacy, and we'll send you a full export as a file within 14 working days.

Frequently asked about your privacy

Yes. Head to Account Settings → Close Account to initiate deletion. We remove your personal details, game history and login records within 30 days. Transaction records tied to DANA, OVO, GoPay or bank withdrawals are kept one year longer if required by local financial regulations.

No. We do not sell, rent or lease your personal data. We share payment details only with our banking and payment processors—DANA, OVO, GoPay, QRIS partners—to process your deposits and withdrawals. No third-party marketing agencies receive your account details.

Click Forgot Password on the login page to reset via email. If you think someone else logged in, change your password immediately and enable two-factor authentication in Settings → Security. Contact our live chat team right away—we can review login history and help secure your account.

We store transaction records—including DANA and OVO deposit timestamps, QRIS transfer details, and withdrawal amounts—for as long as your account is active, plus one year after closure. After that, records are securely destroyed unless local law requires us to retain them longer.

No. Your game history, bet records and results are private to your account. We do not share play data with other players, advertisers or public leaderboards. Our analytics team uses anonymized, aggregated data only to improve game performance and account features.

Your privacy rights depend on local law where you are located. We apply Indonesia's data protection standards to all accounts opened within Indonesia. If you move or travel, your account data remains protected by the same encryption and retention rules; access rights depend on local law.

Open Account Settings → Personal Details to update your name, email or phone number. Non-payment changes take effect immediately. Updates to your bank account or DANA wallet linked to withdrawals require re-verification and usually complete within 24 hours.

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